Returns & Refunds Policy

At Mistique Jewels, we want you to love every piece you order. If you receive a damaged, defective, or incorrect product, we’re here to help.

1. Return Eligibility

We accept returns in the following situations:

  • The product received is damaged or defective.
  • You received a wrong product/design.
  • The product is missing from your order.

To be eligible for a return, the product must be unused, unworn, and returned in its original packaging with all tags and accessories intact.

2. Return Request Period

Please contact us within 48 hours of receiving your order if you have received a damaged, defective, or incorrect product.

Requests submitted after this period may not be accepted.

3. Unboxing Video

For damaged, incorrect, or missing-item claims, we strongly recommend recording a continuous unboxing video while opening your package.

The video should clearly show:

  • The sealed package before opening
  • The shipping label
  • The product and packaging after opening

This helps us verify and process your claim quickly.

4. Non-Returnable Situations

Returns or refunds may not be accepted for:

  • Products that have been worn or used.
  • Products damaged due to improper handling or use.
  • Products exposed to water, perfume, chemicals, sweat, cosmetics, or other substances.
  • Products returned without original packaging.
  • Minor changes in colour or appearance due to screen/display settings.
  • Normal wear and tear.
  • Products showing signs of misuse.

Please note: Our jewellery is designed to be anti-tarnish, but proper care is still required. Exposure to water, perfume, sweat, chemicals, and moisture can affect the appearance and longevity of jewellery.

5. Return Shipping

If the product is confirmed to be defective, damaged, or incorrectly shipped by Mistique Jewels, we will arrange the appropriate return/replacement process.

For issues caused by customer handling or reasons outside our return eligibility, return shipping charges may apply.

6. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Prepaid orders: Refunds will be processed to the original payment method.
  • COD orders: Refunds will be processed through an appropriate bank/UPI payment method after the required details are provided.

Refund processing time may vary depending on the payment provider or bank.

7. Exchanges & Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange, subject to product availability.

If the same product is unavailable, an alternative resolution or refund may be offered.

8. How to Request a Return

To initiate a return or report an issue, contact us at:

📧 hello.mistiquejewels@gmail.com
📱 

Please include your order number, photographs/videos of the product, and a brief description of the issue.