Privacy Policy

At Mistique Jewels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and payment details
  • Information you provide when contacting customer support

We may also automatically collect limited information such as your IP address, browser type, and website activity for security and analytics purposes.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Process payments
  • Provide customer support
  • Handle returns, refunds, and replacements
  • Improve our website, products, and services
  • Send promotional communications where permitted

3. Payment Information

Payments are processed through secure third-party payment providers. Mistique Jewels does not store your complete debit/credit card, UPI, or banking credentials on our servers.

4. Sharing Your Information

We may share necessary information with trusted service providers such as:

  • Courier and delivery partners
  • Payment gateway providers
  • Shopify and other technology/service providers
  • Marketing and analytics providers

We only share information necessary to provide their respective services.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and provide relevant advertising.

You can manage or disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Mistique Jewels
📧 hello.mistiquejewels@gmail.com
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By using our website, you acknowledge that you have read and understood this Privacy Policy.